Frequently Asked Questions (FAQ)

Shipping & Delivery

What countries do you ship to?

We ship across Canada and to the United States. Shipping rates and delivery times vary by location.

How long will it take to receive my order?

Orders typically arrive within 5-7 business days for Canadian addresses and 7-10 business days for US addresses. You'll receive a tracking number once your order ships.

Do you offer free shipping?

We offer free shipping within Canada on orders over a certain amount. Check our shipping policy for current promotions and details.

Returns & Exchanges

What is your return policy?

We accept returns within 10 days of delivery for unworn items with original tags attached. Please review our full return policy for complete details.

What is your refund policy?

Once we receive your returned item, we inspect it for condition, completeness, and verification that the correct product was sent back. After approval, your refund is issued to the original payment method and typically appears within 10 business days. Please review our full refund policy for more details.

How do I initiate a return or exchange?

You can start a return or exchange request through your customer account or by contacting our customer service team.

Who pays for return shipping?

Return shipping costs depend on the reason for the return. Please see our return policy for specific details.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, changes cannot be made.

Is my payment information secure?

Yes, all transactions are processed securely through Shopify's encrypted payment system. We never store your complete payment information.

Products & Sizing

How do I find my size?

Each product page includes a detailed size chart. We recommend measuring yourself and comparing to our size guide for the best fit.

Are your products true to size?

Our products generally run true to size, but we recommend checking the specific size chart for each item as sizing may vary by style.

Do you restock sold-out items?

Some outfits are limited stock designer pieces and may not be restocked. However, popular items are restocked occasionally. Please contact us to inquire about specific items.

Account & Customer Service

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access your order history.

How can I contact customer service?

You can reach us through our contact form, email, or live chat during business hours. We typically respond within 24 hours.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also view tracking information in your account order history.